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Frequently Asked Questions

Frequently Asked Questions

General

Yes, satellite dishes are permitted. Please contact our office for details.

We offer 1, 2, and 3 bedroom homes at our community. Visit our Floor Plan page to view our pricing and availability.

Yes, however residents are responsible for painting the walls back to the original color at move-out. 

Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.

Amenities

Yes, Woodgate Place offers corporate apartments! Please contact our leasing office for more details.

Woodgate Place does not offer furnished apartments.

Yes, we have a 24-hour fitness center available for resident use.

Woodgate Place is home to a sparkling pool. The pool is open 10am-10pm.

Each home is equipped with fantastic amenities, such as granite countertops, in-unit full size washers/dryers, ceiling fans, and more! Visit our Amenities page to view the full list of home amenities available.

Woodgate Place has Amazon Hub lockers for package deliveries! These lockers are available 24/7 for you to pick up your packages at any time after they arrive. The Hub accepts packages from multiple carriers such as Amazon delivery, USPS, FedEx, and UPS. All package couriers are directed to use the Hub. Your package will be delivered to the Hub and you will receive a notification with a one-time pick-up code. At the Hub enter the code on the screen and the door pops open. You will receive an email with a sign-up link. Sign in with your Amazon account or sign up for a free account. Then you will be ready to pick up your packages at the Hub.

Application Process and Qualifications

Yes, Woodgate Place is proud to offer a Preferred Employee Program for active military, veterans, and professionals working in education, healthcare, corporate industrial & logistics, government, and public service.

This includes individuals employed at Waco ISD, Midway ISD, Robinson ISD, Lorena ISD, Baylor University, McClennan Community College, Texas State Technical College, Baylor Scott & White, Ascension Providence, Hillcrest Baptist Medical Center, Meadowlake Medical Center, Veterans Administration Medical Center, City of Waco, McClennan County, police department, fire department, USPS, Extraco Banks, Texas Farm Bureau, AbbVie, L3Harris Technologies, SpaceX, Mars Wrigley Confectioner, Graphic Packaging International, VanTran Transformers, American Income Life Insurance, Electrolit, Sanderson Farms Inc, Versalift, Clayton Homes, Amazon, and FedEx. Please contact our office for more details!

Yes, Woodgate Place offers discounts for teachers, first responders, and military. Please contact our office for more details!

Lease

Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

Woodgate Place
P.O. Box 3687
Coppell, TX 75019-4277

If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

Yes, Woodgate Place offers short term leases. Our shortest lease terms start at 1 month.

Our lease terms range from 1 - 15 months.

After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.

Guests not listed on the lease may not stay for more than 7 days in a single week or more than 14 days in any given month.

Yes, leaseholders must inform the office staff if a guest stays for more than 14 days in any given month and must be added to the lease. 

Neighborhood

The closest schools to Woodgate Place are Woodgate Place Elementary, River Valley Middle School, and Midway High School. We are also close to Baylor University, McClennan Community College, and Texas State Technical College.

The closest airport to Woodgate Place is Waco Regional Airport, which is 9.5 miles away.

The closest dog park to Woodgate Place is Woof Way Dog Park, which is 2.1 miles away.

The closest grocery stores to Woodgate Place are Walmart and HEB, which are both only 1 mile away.

The closest hospital to Woodgate Place is Ascension Providence, which is 2.5 miles away.

The closest shopping center to Woodgate Place is Central Texas Marketplace, which is 3.2 miles away.

Parking

All unassigned parking is complimentary!

Yes, we offer detached garages for a monthly fee.

No, guests are not required to register their vehicles.

No, residents are not required to register their vehicles.

We offer reserved garage parking for a monthly fee. All other parking is unassigned.

At Woodgate Place, we allow 1 vehicle per leaseholder up to 2 vehicles per household.

Motorcycles may be parked in regular parking spaces or in rented garages.

Visitors may park in any open, unassigned spots throughout the community.

Pets

No, exotic pets are not allowed. This includes, but is not limited to, livestock, poisonous reptiles, snakes, birds of prey, insects, and arachnids.

Small rodents (hamsters, guinea pigs, rats, mice, etc.), crustaceans, amphibians, small birds, and fish are allowed. Small rodents must be housed in appropriate housing. Crustaceans and amphibians must be kept in an appropriate terrarium with a secure top. Small birds must be kept in a secure cage. Aquariums must not exceed 50-gallon capacity.  A pet deposit is not required for these pets.

Yes, Woodgate Place is a pet-friendly community. Please reference our pet policy on the Amenities page or contact us for more information.

We allow 2 pets per household.

Policies

Per national and city fire code, the use and storage of gas grills are not permitted on patios or balconies. 

Application Process

The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

  • Valid driver's license from a U.S. state
  • Federal or state ID card
  • Military ID card
  • U.S. passport or card
  • Permanent Resident Card
Group B Secondary Acceptable ID
  • Foreign Passport with one of the following:
    • Valid copies of Temporary I-551 Employment Authorization
    • Form I-20
    • Form I-94
    • Form I-485
If an applicant does not have a valid form of ID from Group A, you may provide a secondary form of ID from Group B. All forms of ID must be current.

Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.

All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Those over the age of 18 MUST be listed as a leaseholder. During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered. 

If an application has not yet been approved by the leasing office, applicants can log into the Application Portal, and invite any additional roommates to complete their individual application. Be sure to contact us to let us know when a new roommate has been added to ensure they are included in the approval process. Note: If an application has already been approved, please contact the leasing team directly.

Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process. 

Any outstanding charges can be paid through the Applicant Portal.

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.

Payments

Once an application is approved, a leasing team member will email a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.

Security deposits are refundable, however any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are processed, any remaining balance will be refunded to you.

Electronic payments, using ACH/e-check, debit, and credit, can be made through the Resident Portal. 

One-time or recurring payments can be made online through the Resident Portal. Once a payment method is set up, residents can also enable text-to-pay or use a voice assistant to pay rent and outstanding balances. For voice payments, simply add the RENTCafé Resident Services Alexa Skill.

Rent is due by the 1st of each month.

Resident Portal

Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.

Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.

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